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Too funny…..

Too funny…..

I had to laugh today, my lovely neighbour is about 70 years old, she is quite concerned about COVID19. I asked her if she needed anything and she told me she has all she needs. She said ” I have just been reading about how my antibacterial needs to be alcohol-based …...

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Engagement Lessons from my 3 Year Old

Engagement Lessons from my 3 Year Old

LEADERSHIP LESSONS FROM MY THREE YEAR OLD Determination – What you focus on is what you get  Dear Santa, all Max wants for Christmas is a grabber!  Where he got the idea, is anyone’s guess. He saw them somewhere and decided they would come in very handy for him. He...

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Feeding the Frontline Faux Pas!

Feeding the Frontline Faux Pas!

“The Psychology of Service Recovery” I recently found myself pondering my annual family holiday. I was excited about a week away, poolside cocktails, relaxation, kids club for my son and his 3 year old BFF. For me a good book and some coastal adventures. On check in,...

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